Command Center Systems Engineer (AI)

TL;DR

Command Center Systems Engineer (AI): Building and governing the operational backbone for global GPU clusters with an accent on SOPs, escalation matrices, and change management. Focus on optimizing the incident management lifecycle and ensuring 24/7 operational continuity in a hyper-growth cloud environment.

Location: Hybrid (Kenilworth, NJ). Remote may be considered for candidates located more than 30 miles from an office. Must be a U.S. person (citizen, green card holder, refugee, or asylee)

Salary: $109,000 – $145,000

Company

hirify.global is a specialized cloud provider for AI, delivering high-performance infrastructure to AI labs, startups, and global enterprises.

What you will do

• Govern and maintain all SOPs, MOPs, and EOPs to ensure operational accuracy and consistency.
• Own the escalation framework for incident triage, cross-functional coordination, and leadership notification.
• Lead change management governance to ensure structured and safe infrastructure changes.
• Develop and manage shift structures, handover protocols, and 24/7 staffing frameworks.
• Oversee the incident management lifecycle, facilitating RCAs and tracking corrective actions.
• Define and track operational KPIs (MTTD, MTTR, uptime) and deliver performance reporting to leadership.

Requirements

• 5+ years of experience in data center operations or mission-critical 24/7 infrastructure.
• Proven track record of building and scaling operational frameworks, SOPs, and escalation matrices.
• Strong project and program management skills with cross-functional alignment capability.
• Excellent written and verbal communication for creating clear technical documentation.
• Experience facilitating root cause analysis (RCA) and driving closure on corrective actions.
• Must be a U.S. person as defined by U.S. Government export regulations

Nice to have

• Lean, Six Sigma, or other process improvement certifications.
• Experience in hyperscale, cloud, or AI infrastructure environments.
• Background in training program development or operational enablement.
• Familiarity with ITSM platforms like Jira or ServiceNow.

Culture & Benefits

• 100% company-paid medical, dental, and vision insurance.
• 401(k) with generous employer match and Employee Stock Purchase Program (ESPP).
• Flexible PTO and paid parental leave.
• Catered lunch provided daily at office and data center locations.
• Comprehensive wellness support through Spring Health and family-forming support via Carrot and Kinside.
• Casual work environment focused on innovative disruption and entrepreneurial thinking.