Enterprise Customer Success Manager (Public Sector)

TL;DR

Enterprise Customer Success Manager (Public Sector): Managing state agency relationships and driving the implementation of mental health programs in K-12 schools with an accent on government relations, contract health, and cross-functional coordination. Focus on navigating bureaucratic dynamics, building implementation frameworks, and ensuring long-term program impact and renewal.

Location: Remote (USA)

Salary: $143,000 – $187,000 OTE

Company

Early-stage company building a mental health program for kids that collaborates directly with school staff and districts.

What you will do

• Serve as the primary point of contact for state agency program directors, behavioral health leads, and operational staff.
• Develop and own implementation plans and district prioritization frameworks to scale growth against contract timelines.
• Track key performance metrics including utilization, district activation, and contract milestone attainment.
• Coordinate across internal teams to resolve compliance, credentialing, and regulatory hurdles.
• Partner with Government Relations teams to ensure renewal readiness and identify expansion opportunities.

Requirements

• 7–10+ years in customer success or strategic account management, with meaningful experience in government or the public sector.
• Proven track record of building trusted relationships with state or government agency operational leads and program officers.
• Ability to manage complex, multi-stakeholder account plans and navigate bureaucratic dynamics.
• Must be authorized to work in the US (E-Verify participant).
• Ability to travel approximately 40% to support state agency and district engagement.

Nice to have

• Experience in K–12 education, healthcare, or direct service businesses.
• Familiarity with braided funding models (state contracts, Medicaid, grants).
• Experience with state procurement processes and compliance.
• Proficiency with ChurnZero, Gainsight, Salesforce, or HubSpot.

Culture & Benefits

• Competitive compensation including a meaningful equity ownership stake.
• Generous PPO medical, vision, and dental/ortho coverage, plus Life Insurance.
• 401K with employer match and an annual learning stipend.
• Flexible remote work arrangement with regular in-person retreats.
• Paid time off, including sick leave, parental leave, and company closure from Christmas to New Year.