Junior Customer Service Representative (Science)

TL;DR

Junior Customer Service Representative (Science Industry): Supporting customer inquiries and order processing for scientific or environmental products with an accent on technical communication and accurate documentation. Focus on resolving complex customer issues and ensuring compliance with quality standards and environmental regulations.

Location: On-site in Homestead, FL

Salary: $19 - $25 an hour

Company

hirify.global is a firm providing professional opportunities within the science and environmental sectors.

What you will do

• Serve as the primary point of contact for customer inquiries via phone, email, and online portals.
• Provide detailed information regarding scientific and environmental products and services.
• Manage order processing, account support, and necessary documentation.
• Log and resolve customer issues while escalating complex technical queries to internal teams.
• Maintain precise customer interaction records within CRM systems.
• Coordinate customer feedback to support continuous improvement of service procedures.

Requirements

• Must be based in or able to work on-site in Homestead, FL
• Foundational understanding of scientific or environmental concepts.
• Strong communication skills and a detail-oriented approach.
• Ability to maintain compliance with company policies and environmental regulations.