Technical Support Specialist

TL;DR

Technical Support Specialist (Automated Test Systems): Supporting global deployment, maintenance, and continuous improvement of service test stations and automated test solutions with an accent on hardware/software configuration, test code updates, and NPI support. Focus on troubleshooting issues, ensuring 24/7 operational readiness, and collaborating with engineering teams for compliance and product launches.

Location: Beaverton, OR, United States. Must be a U.S. Person (U.S. citizen, lawful permanent resident, or protected individual as defined by ITAR regulations).

Salary: $66,900–$124,300

Company

hirify.global Corporation, an independent public company (formerly part of Fortive) specializing in precision technology, high-performance instruments, sensors, and subsystems; Tektronix is a wholly owned subsidiary.

What you will do

• Deploy, configure, and maintain service test stations worldwide, including PCs, test equipment, fixtures, and software like TechCal-NI, NTCats, and UltraVNC.
• Order PCs, manage spare parts, replacement equipment, and obsolescence planning with Service and Manufacturing teams.
• Provide 24/7 technical support for station, equipment, product, and operator issues through proactive maintenance and rapid resolution.
• Collaborate on test changes, release Test Change Notices, and ensure compliance with coding standards and documentation.
• Support New Product Introductions by ordering components, verifying firmware/test code, providing training materials, and collecting feedback for improvements.

Requirements

• Bachelor’s degree in computer engineering or related field (or equivalent experience).
• Experience with automated test systems, LabVIEW, and TestStand.
• Proficient with Windows, Microsoft Office, SharePoint, and Internet applications.
• Proven troubleshooting skills across hardware, software, and systems.
• Strong collaboration, documentation, and training skills.
• Must be a U.S. Person due to ITAR export control regulations; ongoing employment depends on obtaining necessary U.S. government export authorizations.

Culture & Benefits

• Global footprint with a legacy of excellence in precision technology and mission-critical advancements.
• Inclusion & Diversity vision: "We Are More Together" to foster loyalty, belonging, and thriving teams.
• Equal opportunity employer committed to diversity and reasonable accommodations for applicants with disabilities.