Desktop Services Technician

TL;DR

Desktop Services Technician: Provide high-level troubleshooting for hardware and software issues across Windows, Apple devices, and mobile fleet with an accent on endpoint management using MDM platforms and ITIL/ITSM compliance. Focus on implementing security principles, streamlining incident resolution, and communicating technical solutions to non-technical staff.

Location: Onsite in Orlando, 32821

Salary: $56,200–$57,400

Company

Staffing firm providing IT support professionals for technical roles.

What you will do

• Troubleshoot complex hardware and software issues on laptops, PCs, mobile devices, and core applications.
• Manage endpoint deployment, security, and fleet using MDM platforms like Jamf and MobileIron.
• Operate within ITIL/ITSM frameworks for service delivery and incident resolution.
• Implement basic IT security principles to protect data and hardware.
• Communicate technical concepts clearly to non-technical staff via written and verbal instructions.

Requirements

• Proactive and detail-oriented with strong technical acumen for diverse Windows and Apple environments.
• Experience with MDM platforms (Jamf, MobileIron).
• Knowledge of ITIL/ITSM processes and basic IT security principles.
• Excellent written and verbal communication skills.

Culture & Benefits

• Temporary assignments 13+ weeks include major medical, dental, vision, 401k, and statutory sick pay where required.
• Reasonable accommodations for disabilities.
• Equal opportunity employer participating in E-Verify.