Senior IT Desktop & Technical Support Analyst

TL;DR

Senior IT Desktop & Technical Support Analyst (Windows): Diagnose and resolve complex hardware and software incidents in Windows environments, manage PC deployment and imaging with an accent on high-volume support and enterprise configurations. Focus on troubleshooting escalations, hardware upgrades, and maintaining operational readiness during emergency rotations and business travel.

Location: Cincinnati, OH (45241); ability to travel to satellite offices required; valid driver's license needed

Salary: $43,700–$52,000

Company

Staffing firm providing IT support roles with benefits including medical, dental, vision, 401k for longer assignments.

What you will do

• Diagnose and resolve escalated hardware/software incidents via ServiceNow, providing remote and in-person support.
• Execute PC imaging, hardware upgrades, and software installations; coordinate with third-party engineers.
• Participate in emergency duty rotations and after-hours support for critical issues.
• Travel to satellite offices to maintain regional IT standards.
• Contribute to IT innovation projects on process development and system enhancements.
• Maintain records of incidents, inventory, and changes in the ticketing system.

Requirements

• Proven IT support experience with high-level customer service
• Extensive Windows and MS Office Suite experience
• Proficiency in PC deployment, imaging, and hardware configuration
• CompTIA A+ Certification required
• Ability to travel; valid driver's license with clean record
• Strong multitasking and communication skills for non-technical users

Nice to have

• Bachelor’s degree in IT or related field
• ServiceNow experience for ticket management

Culture & Benefits

• Major medical, dental, vision, 401k, and statutory sick pay for assignments 13+ weeks
• Reasonable accommodations for disabilities
• Equal opportunity employer participating in E-Verify
• Considers qualified applicants regardless of criminal history per fair chance laws