Performance Manager (Service Operations)

TL;DR

Performance Manager (Service Operations): Driving financial, operational, and compliance performance across EMEA regions with an accent on P&L management, governance, and data-driven analytics. Focus on standardizing service operating models, monitoring EHS KPIs, and fostering continuous improvement through cross-functional collaboration.

Location: Must be based in or able to work from Frankfurt, Germany or Bedford, United Kingdom

Company

hirify.global is a global provider of critical digital infrastructure and continuity solutions for data centers, communication networks, and commercial and industrial facilities.

What you will do

• Collaborate with regional leaders to track and accelerate Variable Contribution Margin (VCM) improvements.
• Monitor financial and operational performance, including P&L analysis and contractual deliverables.
• Standardize governance practices and facilitate performance reviews across functional teams.
• Oversee EHS KPIs and drive corrective actions to promote a safety-first culture.
• Develop and maintain regional performance dashboards and standardized reporting packs.
• Identify efficiency gains and coach teams on performance tools and governance disciplines.

Requirements

• Fluent in English (additional European languages are a plus).
• Proven experience in capacity planning, workforce management, or service operations in a multinational environment.
• Strong analytical and problem-solving abilities with proficiency in workforce planning and scheduling tools.
• Experience in service delivery or field operations.
• Experience with P&L management is highly desirable.
• Ability to travel up to 25% of the time.

Culture & Benefits

• Opportunity to work in a global, cross-functional environment.
• Focus on continuous improvement and professional development.
• Exposure to high-level regional and EMEA leadership.
• Commitment to equal opportunity and a diverse, inclusive workplace.