Fulfillment Associate, Document Management & Processing (Legal Services)

TL;DR

Fulfillment Associate (Document Management): Processing and scanning legal communications and customer orders with an accent on timeliness, quality, and adherence to standard operating procedures. Focus on coordinating with process servers and ensuring accurate routing of critical business notifications.

Location: On-site in Wilmington, DE, USA

Salary: $27,700.00 - $46,450.00 USD

Company

A global provider of professional information, software solutions, and services for clinicians, accountants, and other professionals.

What you will do

• Receive, prepare, batch, and scan legal and business communications delivered via mail or process servers.
• Interact directly with process servers, sheriffs, and other individuals delivering documents to the office.
• Collaborate with internal customers to deliver solutions that meet expectations and minimize impacts.
• Utilize internal systems (e.g., ARROW) and operate scanning tools to manage document dashboards.
• Adhere strictly to Service of Process standard operating procedures.
• Meet predefined production, quality, and timeliness metrics for the position.

Requirements

• High School Diploma or equivalent (College degree preferred).
• Must be based in or be able to work on-site in Wilmington, DE.
• 1+ years of experience in an office or customer service role.
• Ability to lift up to 30 lbs.
• Proficiency in Microsoft Office, CRM, and database navigation.
• Ability to navigate Department of State websites and maintain professional email etiquette.

Nice to have

• Experience with Registered Agent Services, Legal, or Government support.
• Familiarity with UPS Campus ship, Kodak Capture Pro - i5000, or Unitech Scanner Guns.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision plans.
• Retirement and savings options including 401(k), FSA, and HSA.
• Practical perks such as Commuter Benefits and a Tuition Assistance Plan.
• Paid time off including Vacation, Sick Time, and Paid Parental Leave.

Hiring process

• Interviews conducted without the assistance of AI tools or external prompts.
• In-person interviews at the hirify.global office are required.
• Candidates must remove virtual backgrounds during the interview process.