Service Desk Technician

TL;DR

Service Desk Technician (Windows/M365): Delivering first-level IT support and deskside assistance at a customer site with an accent on hardware and software troubleshooting. Focus on resolving user issues, maintaining system performance through routine updates, and managing service desk tickets.

Location: On-site in Millersville, MD

Salary: $50,000 - $60,000 a year

Company

hirify.global provides specialized IT staffing and managed service solutions for various clients.

What you will do

• Provide first-level support, responding to and resolving user-reported issues promptly and efficiently.
• Deliver deskside assistance at the customer's location to resolve hardware and software problems.
• Collaborate with end-users to troubleshoot and diagnose technical problems.
• Log, track, and prioritize service desk tickets while maintaining accurate records.
• Conduct routine maintenance, including system updates, patches, and software installations.
• Act as a liaison between end-users and Tier 2 support teams for complex issue resolution.

Requirements

• Location: Must be based in or able to work on-site in Millersville, MD
• 2+ years of help desk or service desk experience.
• At least one professional IT certification (MCP, CompTIA Network+, or ITIL v4 Foundations preferred).
• Expertise in Microsoft 365 applications, including Outlook, Word, Excel, and Teams.
• Solid understanding of Windows desktop operating systems for efficient troubleshooting.