Software Support Specialist (SaaS)

TL;DR

Software Support Specialist (SaaS): Providing technical support and implementation assistance for document management and automation solutions with an accent on troubleshooting complex software, integration, and configuration issues. Focus on delivering high-quality client service, managing support tickets, and supporting AI-assisted document processing features.

Location: Must be based in Chicago, Illinois (Onsite)

Salary: $50,000–$60,000

Company

A national managed services provider focused on delivering high-quality office technology and software solutions with a people-first approach.

What you will do

• Respond to client inquiries via phone, email, and ticketing systems to resolve technical issues.
• Configure and support document management and business process automation solutions.
• Troubleshoot software, integration, and configuration problems using logs and documentation.
• Support both cloud-hosted SaaS environments and on-premise deployments.
• Assist with testing and supporting AI-assisted document processing features.
• Provide training to end users and administrators on software platforms.

Requirements

• Must be authorized to work in the United States
• Bachelor’s degree in Business, MIS, Computer Science, or equivalent experience.
• Solid understanding of Microsoft Windows and Windows Server environments.
• Working knowledge of relational databases (MSSQL, MySQL) and basic query writing.
• Familiarity with web technologies including .NET, C#, JavaScript, REST APIs, and HTML.
• Understanding of network infrastructure (DNS, TCP/IP, firewalls, IIS).

Nice to have

• Experience with document management platforms like DocuWare, Laserfiche, or OpenText.
• Exposure to intelligent document processing tools.
• Experience supporting ERP or line-of-business system integrations.
• Familiarity with ITIL or structured ticketing frameworks.

Culture & Benefits

• Comprehensive health, disability, life, dental, and vision plans.
• 401(k) retirement plans with financial advisory services.
• Up to 20 days of PTO, 7 paid sick days, and 12+ paid holidays.
• Paid parental leave and continued education reimbursement.
• Long-term incentive rewards including Tiffany & Co. and Rolex gifts.