Technical Account Manager

TL;DR

Technical Account Manager (SaaS Monetization): Provide proactive and strategic guidance to enterprise customers to maximize value and efficiency from Aria's cloud billing platform with an accent on technical best practices, issue prevention, and risk mitigation. Focus on developing trusted relationships with stakeholders, analyzing customer trends, and collaborating cross-functionally with support, engineering, and product teams.

Location: Remote in UK

Company

Cloud-based monetization platform enabling enterprises to manage recurring revenue, deploy billing models, and serve customers globally.

What you will do

• Develop trusted relationships with key technical and business stakeholders using enterprise architecture best practices and deep knowledge of customer implementations.
• Analyze customer trends and patterns to identify action plans for critical issue prevention and risk mitigation.
• Partner with Customer Success and Sales for monthly or quarterly business reviews focused on technical requests and support tickets.
• Collaborate with Technical Support, Engineering, Product Management, and other teams to address customer environments, challenges, and requirements.
• Act as a strategic trusted advisor, monitor systems proactively, and advocate for customers internally.
• Identify revenue expansion opportunities and foster long-term partnerships by aligning customer goals with Aria's strategy.

Requirements

• Experience in customer-facing roles interfacing with executives, supporting enterprise technical implementations or transformations.
• Comfortable working autonomously in a remote team.
• Ability to lead and manage complex technical customer requests involving multiple parties and high-volume distributed systems.
• Strong communication skills to influence internally and with customers at all levels.
• Excellent time management, prioritization, and ability to meet deadlines.
• Able to travel as needed (typically less than 15%).

Nice to have

• EU language skills.

Culture & Benefits

• Flexible, rewarding, close-knit work environment encouraging innovation and self-direction.
• Dynamic startup culture with collaborative teams and opportunities to learn and contribute visibly.
• Competitive salaries, benefits, stock options, and informal atmosphere.
• Strong sense of urgency, quick learning of new technologies, and adaptability to changing priorities.