Operations Supervisor (MedTech)

TL;DR

Operations Supervisor (MedTech): Managing day-to-day activities of a Division Operations Area with an accent on quality, KPIs, and continuous improvement. Focus on leading team technicians, optimizing fulfillment processes, and ensuring strict compliance with ISO and FDA regulations.

Location: Onsite in Bloomington, MN

Salary: $86,900 – $93,500 /yr

Company

GN hirify.global is a leading manufacturer of advanced hearing instruments.

What you will do

• Oversee and manage day-to-day activities of the Division Operations Area, ensuring safety, quality, and efficiency.
• Lead critical leadership functions including hiring, coaching, performance management, and annual reviews.
• Manage bank metrics and KPIs (Quality, SLA, Efficiency) and communicate goals to the team.
• Evaluate business issues and complaints to identify root causes and implement improvements.
• Mentor team technicians and identify future leadership opportunities within the bench.
• Prepare for and participate in ISO, FDA, and internal audits.

Requirements

• Location: Must be based in or able to work onsite in Bloomington, MN
• High School Diploma/GED required; Bachelor's degree preferred.
• 2+ years of leadership experience, ideally across multi-functional teams.
• Experience in a regulated environment (ISO 13485:2016, ISO 9001, FDA QSR).
• 3 years of experience in Order Management, Technical Support, Warehousing, or Manufacturing specifically with hearing instruments.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Nice to have

• Experience with Lean tools and Entrepreneurial Operating System (EOS).
• Knowledge of Lean Fundamentals & 5S.

Culture & Benefits

• Competitive benefits package including health insurance and a 401(k) plan.
• Annual discretionary bonuses.
• Paid time off and paid holidays.
• Culture centered on core values: Listen, Challenge, Transform, Care, and Commit.