Call Center Manager (B2B Sales)

TL;DR

Call Center Manager (B2B Sales): Managing and scaling a B2B call center sales team to drive revenue and retail expansion with an accent on team effectiveness, KPI accuracy, and performance coaching. Focus on optimizing sales processes, improving conversion targets, and ensuring CRM data integrity to scale retail door growth.

Location: Remote (United States)

Company

A leading brand in the botanical beverage category, providing plant-powered energy shots to retailers nationwide.

What you will do

• Manage daily performance and execution of the B2B call center sales team.
• Coach and develop representatives through live call monitoring and performance reviews.
• Own KPI tracking, reporting accuracy, and CRM data integrity.
• Hire, onboard, and train new sales representatives to support team scaling.
• Drive revenue growth and retail door expansion through disciplined execution.
• Collaborate with field and online sales teams to align market efforts.

Requirements

• Minimum 5 years of call center management experience.
• B2B call center leadership experience is required.
• Proven track record of managing sales teams selling to retailers and owning revenue outcomes.
• Hands-on experience with CRM platforms such as Pipedrive, Shopify, or Repsly.
• Proficiency with Microsoft Office Suite (Excel, PowerPoint, Outlook).
• Must be based in the United States.

Nice to have

• Experience in Consumer Packaged Goods (CPG) or retail environments.
• Experience working in fast-paced, high-growth, or ambiguous settings.
• Strong cross-functional collaboration skills.

Culture & Benefits

• High-performance environment driven by autonomy, accountability, and speed.
• Opportunity for rapid upward mobility and ownership of clear goals and visible numbers.
• Culture of meritocracy focusing on ownership and professional growth.