Senior Genesys Architect

TL;DR

Senior Genesys Architect (CX): Design and architect CTI-based solutions for customer experience platforms with an accent on Genesys routing, reporting, and integration. Focus on leading engineering teams in implementation, defining business requirements, and ensuring on-time quality delivery.

Location: Remote

Company

Fast-growing system integrator offering strategic Customer Experience (CX) solutions to clients.

What you will do

• Facilitate JAD sessions with customers to gather requirements
• Define and document detailed business and technical requirements
• Design and architect CTI-based Genesys solutions
• Lead team of engineers in implementation activities
• Provide hands-on expertise in Genesys installation, configuration, and development
• Collaborate with project managers for on-time delivery and assist sales in technical presentations
• Mentor technical team members

Requirements

• At least 8 years of experience with Genesys Routing solutions, Reporting, Voice Portal, SIP Server, and eServices
• Excellent communication and client interaction skills

Nice to have

• Genesys iWD, Workforce Management, Desktop (iWS, WDE, WWE), Interaction Recording, Rules System
• PBX to Genesys SIP Migration
• J2EE (Java, Servlets, JSP, EJB, JSF)
• .NET (C#, ASP.NET, ADO.NET)