Customer Support Advocate (German Speaking)

TL;DR

Customer Support Advocate (German Speaking): Creating seamless experiences for clients, taskers, and partners on a marketplace platform with an accent on customer obsession, urgency, and genuine care. Focus on resolving complex issues, spotting trends in inquiries, and driving satisfaction through proactive solutions and metrics-driven insights.

Remote Poland. Must present valid document authorizing legal work in Poland and meet Polish immigration regulations.

92,000 PLN annual gross base pay.

Company

Marketplace platform connecting people with Taskers for home services, partnered with IKEA, with a hybrid, distributed team across US and EU.

What you will do

• Prioritize customer satisfaction with personalized, caring interactions balancing urgency and empathy.
• Understand needs through feedback, spot trends in inquiries, and adapt approaches for better experiences.
• Demonstrate ownership in problem-solving, proactively identifying and implementing effective resolutions.
• Serve as a trusted resource, contributing to an inclusive environment and business success.

Requirements

• Fluency in English + German required.
• Minimum 1 year in customer service.
• Exceptional problem-solving for complex issues.
• Strong ownership, disciplined curiosity, and empathetic communication skills.
• Proficiency in written and verbal communication.
• Detail-oriented with commitment to top-notch service.
• Legal work authorization in Poland required.

Culture & Benefits

• Hybrid company valuing flexibility, in-person connections, and work-life balance.
• Collaborative, pragmatic, fast-paced culture focused on innovation, inclusion, and data-driven decisions.
• Generous time off, 2 company-wide closure weeks, product stipends, wellness/education stipends, IKEA discounts.
• Employer-paid health insurance (varies by country), diversity-focused with strong representation.

Hiring process

• Initial recruiter phone screen.
• Video-based interviews with hiring teams.
• Communications via hirify.global.com domain only; no text/chat apps.