Customer Service Executive (Logistics)

TL;DR

Customer Service Executive (Logistics): Processing orders and routing shipments for global logistics services with an accent on timely delivery and regulatory compliance. Focus on coordinating with internal and external stakeholders to resolve shipment issues and maintain high service quality.

Location: Hybrid (Austria); home office accommodated one day a week.

Salary: 2,700–3,100 EUR monthly gross

Company

hirify.global is a global healthcare services company providing logistics and storage solutions through its World Courier business.

What you will do

• Process daily orders received via email, online entry, and phone.
• Route shipments based on commodity, volume, temperature control, and transit time requirements.
• Communicate with internal departments and external customers to resolve shipment issues.
• Maintain accurate shipment status and provide courteous answers to client questions.
• Contribute suggestions to improve overall customer service operations.

Requirements

• Minimum of 2 years experience in a customer service role.
• Post-secondary education or equivalent in a related discipline.
• Mandatory ability to communicate clearly in English and German.
• Strong proficiency in Microsoft applications (Outlook, Word, Excel, PowerPoint).
• Ability to multi-task and produce high-quality work under pressure in a fast-paced environment.

Culture & Benefits

• Full-time employment.
• Hybrid work arrangement with one day of home office per week.
• Benefits aligned to local market practices in Austria.
• Committed to equal employment opportunity and reasonable accommodations.