Solutions Engineer (Identity Platform)

TL;DR

Solutions Engineer (Identity Platform): Helping customers design, deploy, and scale solutions that leverage hirify.global’s identity platform, acting as a key technical advisor. Focus on translating business needs into technical outcomes, owning end-to-end delivery of technical solutions, and guiding customers through discovery, design, implementation, and optimization.

Location: Hybrid role based in San Francisco, US. Willingness to travel up to 25% for customer engagements.

Company

hirify.global is a configurable identity platform built for businesses to verify individuals and organizations in a digital-first world, serving leading companies like Instacart and OpenAI.

What you will do

• Act as the technical point of contact for a portfolio of customers, advising on architecture and implementation of hirify.global’s products.
• Own end-to-end delivery for technical solutions from discovery and design to deployment, QA, and post-launch success.
• Partner closely with account teams to retain and expand customer portfolios, ensuring their success in achieving business outcomes.
• Advise customers strategically, helping them solve complex business challenges through creative technical solutions.
• Partner with Product to relay insights from the field that inform roadmap priorities and feature design.
• Develop scalable assets such as internal tools, documentation, automations, and playbooks to improve efficiency and customer outcomes.

Requirements

• 3–7 years of experience in a technical, customer-facing role (e.g., Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, or Solutions Architect).
• Technical fluency across APIs, integrations, and web development concepts.
• Strong communication skills, able to articulate technical concepts to non-technical stakeholders and vice versa.
• Demonstrated ability to own complex projects from scoping through implementation.
• Comfort operating in ambiguous environments, being proactive, adaptable, and energized by problem-solving.
• Willingness to travel up to 25% of the time for customer engagements.

Nice to have

• Experience in compliance, identity verification, or fraud prevention.
• Familiarity with scripting (Python, SQL, Bash, Ruby).

Culture & Benefits

• Offers competitive equity packages and a compensation plan with additional variable components.
• Comprehensive health benefits including medical, dental, and vision.
• 3% 401(k) contribution.
• Unlimited PTO and quarterly mental health days.
• Family planning benefits, professional development stipend, and wellness benefits.