Solutions Engineer (Identity Platform)

Location: Hybrid in San Francisco, California, United States; customer travel up to 25% of the time

Salary: $105,000–$170,000 annual base salary, plus variable compensation and equity

Company

hirify.global provides a configurable identity platform for identity verification, age assurance, fraud prevention, and compliance use cases.

What you will do

• Serve as the technical point of contact for a portfolio of customers, advising on architecture, implementation, and optimization of hirify.global products.
• Own end-to-end technical solution delivery from discovery and design through deployment, QA, and post-launch success.
• Partner with account teams to retain and expand customer relationships and support identity operations.
• Translate complex business challenges into creative technical solutions and explain technical concepts to non-technical stakeholders.
• Collaborate with Product on roadmap priorities and feature design based on customer insights.
• Build internal tools, documentation, automations, playbooks, and reusable processes that improve scalability and customer outcomes.

Requirements

• 3–7 years of experience in a technical, customer-facing role such as Solutions Engineer, Forward Deployed Engineer, Implementation Engineer, or Solutions Architect.
• Technical fluency across APIs, integrations, and web development concepts; scripting experience with Python, SQL, Bash, or Ruby is useful.
• Ability to own complex projects from scoping through implementation and communicate effectively with technical and non-technical stakeholders.
• Proactive, adaptable, collaborative, curious, and comfortable solving problems in ambiguous environments.
• Ability to multitask, prioritize across varied tasks, assess urgency, and work effectively under pressure.
• Willingness to travel up to 25% of the time for customer engagements.

Nice to have

• Experience in compliance, identity verification, or fraud prevention.

Culture & Benefits

• Work at the intersection of product, engineering, and customer success.
• Medical, dental, and vision insurance for full-time US employees.
• 3% 401(k) contribution, unlimited PTO, and quarterly mental health days for eligible US employees.
• Family planning, wellness, and professional development benefits.
• Full-time UK employees receive private medical and dental insurance, a 6% employer pension contribution, unlimited PTO, wellness and professional development stipends, and a co-working stipend.

Hiring process

• All candidates must verify their identity with hirify.global during the interview process; verification is used only to confirm identity and does not affect hiring decisions.