Credit Officer

TL;DR

Credit Officer (Accounts Receivable): Managing a portfolio of customer accounts, following up on overdue balances, and resolving billing queries with an accent on collections processes and stakeholder relationships. Focus on reconciling accounts, improving collection processes, and collaborating with internal teams and customers across time zones.

Location: Hybrid in Brisbane, Queensland, Australia. Comfortable working across time zones with global teams required.

Company

Global leader in Network as a Service (NaaS), publicly listed on the Australian Stock Exchange, headquartered in Brisbane with over 400 people across Asia-Pacific, Europe, and the Americas.

What you will do

• Manage a portfolio of customer accounts and follow up on overdue balances.
• Investigate and resolve billing queries in collaboration with internal teams and customers.
• Reconcile accounts and ensure accuracy across receivables.
• Apply and improve existing collection processes.
• Build strong relationships with stakeholders across Finance, Customer Support, and Sales.
• Assist with daily operations such as bank receipting, bill runs, and general finance tasks.

Requirements

• 5+ years experience in credit, collections, or accounts receivable
• Strong communication and stakeholder management skills
• ERP experience, particularly Microsoft Dynamics (advantage)
• Proven experience resolving issues and maintaining accurate records
• Comfortable working across time zones with global teams
• Experience in a multi-currency environment (preferred)
• Intermediate Excel skills

Culture & Benefits

• Flexible working environments
• Birthday leave, 12 weeks parental leave, and 5 days study leave
• Free barista-made coffee and contemporary workspaces
• Motivated team of industry experts with learning opportunities
• Internal awards programs to celebrate success
• Health and wellness program