Customer Support Advocate (Italian Speaking)

TL;DR

Customer Support Advocate (Italian Speaking): Provide seamless customer service for clients and taskers on a marketplace platform with an accent on personalized interactions, problem resolution, and satisfaction metrics. Focus on balancing urgency with genuine care, spotting trends in inquiries, and proactively implementing solutions.

Remote Poland. Must present valid document authorizing legal work in Poland and meet Polish immigration regulations.

92,000 PLN annual gross base pay.

Company

hirify.global is a marketplace platform connecting people with Taskers for everyday home tasks, partnered with IKEA, with a hybrid, distributed team across US and EU.

What you will do

• Prioritize customer satisfaction with personalized, caring interactions for clients, taskers, and partners.
• Understand needs through direct feedback, spot trends in inquiries, and adapt approaches for better experiences.
• Demonstrate ownership in problem-solving, proactively identifying and implementing effective resolutions.
• Champion a customer-obsessed, inclusive environment with urgency and genuine care.

Requirements

• Fluency in English + Italian required.
• Minimum 1 year in customer service role.
• Exceptional problem-solving skills for complex issues.
• Strong ownership, disciplined curiosity, and empathetic communication.
• Proficiency in rapid written and verbal communication; detail-oriented.

Culture & Benefits

• Hybrid company valuing flexibility, in-person connections, and work-life balance.
• Collaborative, pragmatic, fast-paced culture focused on innovation, inclusion, and data-driven decisions.
• Generous flexible time off, 2 company-wide closure weeks, product stipends, wellness/education stipends, IKEA discounts.
• Employer-paid health insurance (varies by country), diversity-focused with strong representation.

Hiring process

• Initial recruiter phone screen followed by video-based interviews with hiring teams.
• Communications only via hirify.global.com domain; no text/chat apps.