Webcare Agent with Polish

TL;DR

Webcare Agent with Polish (ecommerce): Handle customer reviews and posts on social media, 3rd party sales channels, review sites, and blogs to protect brand reputation. Focus on resolving issues via phone and email, acting as brand ambassador, identifying root causes, and reporting patterns for improvements.

Location: Must live in Romania and be allowed to work in Romania; one day per month from office in Cluj-Napoca.

Company

hirify.global is a major e-commerce player founded in 2006, serving millions of customers globally with everyday products.

What you will do

• Handle all types of customer reviews and posts across social media, 3rd party sales channels, review sites, and other platforms like blogs.
• Reach out to customers via phone and email to resolve issues and provide satisfactory solutions.
• Act as hirify.global ambassador, understanding root causes of bad experiences.
• Report patterns, issues, and improvement needs to Team Lead.
• Support Channel Management with webcare data alongside team and Team Lead.

Requirements

• Fluent English and Polish
• Live in Romania with work authorization
• One day per month in Cluj-Napoca office
• Conflict resolution and problem-solving skills
• Customer service experience
• Ability to balance customer and business needs
• Analytical thinking to spot trends and patterns

Culture & Benefits

• 23 vacation days per year
• Meal tickets
• Private medical subscription
• 20% discount on hirify.global products
• Vacation vouchers
• Discount on ESX subscription
• Opportunities for personal development

Hiring process

• Application review by Talent Advisor
• Assessment as part of recruitment