Customer Support Agent

TL;DR

Customer Support Agent (B2B Services): Managing customer communications via live chat and email to resolve queries and ensure service quality with an accent on promptness and empathy. Focus on performing first-step investigations and escalating advanced technical issues to relevant departments.

Location: Remote (Shifts are based on Cyprus local time: 10:00-22:00 or 22:00-10:00)

Salary: €1,400–€2,000 (gross) per month + performance bonuses

Company

hirify.global is a fast-growing B2B service provider based in Cyprus that develops and deploys various IT and customer-based services for global businesses.

What you will do

• Communicate with customers through live chat and e-mails using a prompt and empathetic approach.
• Acknowledge and resolve customer issues and queries efficiently.
• Maintain deep and up-to-date knowledge of product terms, offers, and functions.
• Perform first-step investigations on queries and technical issues.
• Report and escalate advanced customer queries to the appropriate departments.

Requirements

• 2+ years of experience in online customer support is mandatory.
• Proficiency in both written and verbal English.
• Strong communication skills for effective interaction and collaboration.
• Solid computer literacy and adept typing skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• Availability to work permanently on one of two shifts: 10:00-22:00 or 22:00-10:00 (Cyprus time).

Culture & Benefits

• Competitive remuneration package with performance-based monthly bonuses.
• Flexible remote work arrangement.
• Opportunity to be part of a young, dynamic, and forward-thinking European company.
• Collaborative environment working alongside creative and talented individuals.