Customer Success Manager (Web3)

TL;DR

Customer Success Manager (Web3): Own and scale post-sales customer experience for blockchain data infrastructure with an accent on onboarding enterprise customers, driving adoption and expansion. Focus on building customer health metrics, strategic success planning, and translating feedback into product insights.

Location: Remote from any geographical location with 2 hours overlap on NYC mornings (10am-12pm ET) Mon-Thurs

Company

hirify.global builds the System of Record for Onchain Finance by ingesting, verifying, and standardizing data across 140+ blockchains and 30+ petabytes of history.

What you will do

• Own end-to-end customer journey including onboarding, adoption, training, renewals, and expansion.
• Design scalable Customer Success strategies aligned with lifecycle stages and revenue goals.
• Partner with Sales to drive upsells, cross-sells, and new revenue opportunities.
• Build executive relationships and act as strategic advisor to key stakeholders.
• Collaborate with Product to prioritize features based on customer feedback.
• Develop customer health scoring, processes, playbooks, and advocacy programs.

Requirements

• 5+ years in Customer Success, Account Management, or Strategic Partnerships, including building or scaling CSM teams
• Deep experience in Web3, blockchain, or infrastructure-as-a-service products
• Track record developing Customer Success strategies for adoption, retention, and expansion
• Experience managing large enterprise and high-velocity digital-first accounts
• Strong operational skills in metrics, account plans, onboarding, and journey maps
• Cross-functional collaboration with Product, Engineering, Sales, and Marketing

Nice to have

• Experience at early-stage blockchain or decentralized infrastructure company
• Building community-driven success or customer education programs
• Exposure to open-source projects or developer ecosystems

Culture & Benefits

• Pro Athlete Mindset, Figure It Out & Extreme Ownership, High Agency, Leading from the Front
• Flexible trust-based PTO meeting or exceeding local requirements
• Medical, Dental, Vision insurance (100% Gold for US, 80% dependents); 401(k) for US
• Meaningful early-stage equity for full-time employees
• Team from diverse backgrounds with curious mind and strong work ethic