Customer Support Advocate (French Speaking)

TL;DR

Customer Support Advocate (French Speaking): Creating seamless experiences for clients, taskers, and partners on a marketplace platform with an accent on customer obsession, urgency, and genuine care. Focus on resolving complex issues, spotting trends in inquiries, and driving satisfaction through proactive solutions and metrics-driven insights.

Remote Poland. Must present valid document authorizing legal work in Poland and meet Polish immigration regulations.

82,800 PLN annual gross base pay.

Company

Marketplace platform connecting people with Taskers for home tasks like furniture assembly and moving help, partnered with IKEA.

What you will do

• Prioritize customer satisfaction with personalized, caring interactions balancing urgency and empathy.
• Understand needs through feedback, spot trends in inquiries, and adapt to improve experiences.
• Demonstrate ownership in problem-solving, proactively resolving issues as a trusted resource.

Requirements

• Fluency in English + French required.
• Minimum 1 year customer service experience.
• Exceptional problem-solving for complex issues.
• Strong ownership, empathetic communication, and proficiency in written/verbal channels.
• Detail-oriented with customer-centric mindset.

Culture & Benefits

• Hybrid company valuing flexibility, in-person connections, and diverse, inclusive culture.
• Competitive compensation with base pay, bonus, benefits, and perks like health insurance, generous time off, stipends, and IKEA discounts (vary by country).
• Collaborative, pragmatic, fast-paced environment focused on innovation and helping people.

Hiring process

• Initial recruiter phone screen followed by video-based interviews with hiring teams.
• Communications via hirify.global.com domain only; no text/chat apps.