Care Expert - France

TL;DR

Care Expert (France): Transforming member requests into delightful experiences as a trusted guide in healthcare support with an accent on the French healthcare system and B2B partners' needs. Focus on providing meaningful solutions, swift responses, accurate information, and leading innovative Care projects for process excellence and team impact.

Location: Hybrid, anywhere in France (fiscal residence required)

Company

Vertically integrated health partner uniting insurance and smart healthcare delivery into one seamless system, partnering with tens of thousands of companies across France, Spain, Belgium, and Canada, serving over a million members.

What you will do

• Provide exceptional member support (80% of time): deliver meaningful solutions, swift responses, accurate information, and transparent guidance via email, chat, and phone callbacks.
• Master the French healthcare system and B2B partners' needs to create human-centered experiences.
• Dedicate 20% to Care projects: identify improvements, analyze data, lead implementations, and build high-performing teams.
• Drive process excellence, member empowerment initiatives, team structures, and cross-community product innovations.
• Guide and inspire team members while shaping the future of Care at hirify.global.

Requirements

• Master French and English at full working proficiency (written and spoken)
• Genuine passion for helping others and solving challenges with empathy and calm presence
• Confident with technology and digital tools; comfortable with email, chat, and phone interactions
• Take initiative, thrive in collaboration, and enjoy turning ideas into action
• Home base in France (fiscal residence)

Nice to have

• Understanding of the French healthcare system

Culture & Benefits

• Flexible office: HQ, co-working, or full-remote with home office equipment sponsorship
• Top equipment: MacBook Pro, monitor, noise-canceling headphones
• Flexible vacation policy and working hours
• Comprehensive health insurance (100% for you and children, 90-100% for partners)
• Country-specific commuter benefits, learning budget, conferences, and personal coaching from day one
• Extended parental leave and generous equity for permanent contracts

Hiring process

• Interviews starting end of March