Customer Support Specialist

TL;DR

Customer Support Specialist: Manage client communications across phone and social media channels, handling inbound/outbound calls, messages, inquiries, service support, and escalations. Focus on responding promptly, maintaining CRM records, and ensuring positive customer experience across all touchpoints.

Location: Remote, Monday-Friday 8:00 AM - 5:00 PM EST (40 hours per week)

What you will do

• Handle inbound and outbound calls, messages, and social media inquiries
• Respond promptly and professionally to customer questions and concerns
• Assist clients with service inquiries, scheduling, and general support
• Maintain accurate records of interactions in the CRM
• Escalate complex issues to the appropriate team
• Ensure a positive and consistent customer experience across all touchpoints

Requirements

• Previous experience in customer service or support roles
• Strong verbal and written communication skills
• Comfortable handling phone and social media interactions
• Ability to multitask and manage high volumes of inquiries
• Customer-first mindset with strong problem-solving skills

Culture & Benefits

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations