Customer Support Advocate (English Speaking)

TL;DR

Customer Support Advocate (English Speaking): Creating seamless experiences for clients, taskers, and partners in a marketplace platform with an accent on customer obsession, urgency, and genuine care. Focus on resolving complex issues, spotting trends in inquiries, and driving satisfaction through proactive solutions and metrics-driven insights.

Remote role based in Poland. Must present valid document authorizing legal work in Poland and meet Polish immigration regulations.

Annual gross pay: 78,000 PLN (base pay only).

Company

hirify.global is a marketplace platform connecting people with Taskers for home services like furniture assembly and moving help, partnered with IKEA.

What you will do

• Prioritize customer satisfaction with personalized, caring interactions balancing urgency and empathy.
• Understand needs through direct feedback, spot trends in inquiries, and adapt approaches for better experiences.
• Demonstrate ownership in problem-solving, proactively identifying and implementing effective resolutions.
• Serve as a trusted resource, contributing to an inclusive environment and business success via customer-centric decisions.

Requirements

• Fluency in English required.
• Minimum 1 year of experience in customer service.
• Exceptional problem-solving skills for complex issues.
• Strong ownership, disciplined curiosity, and empathetic communication (written and verbal).
• Detail-oriented with solutions-focused mindset.

Culture & Benefits

• Hybrid company valuing flexibility, in-person connections, innovation, inclusion, and fast-paced collaboration.
• Generous flexible time off, 2 company-wide closure weeks, product stipends, wellness/education stipends, IKEA discounts.
• Employer-paid health insurance (varies by country), diverse and supportive teams with strong leadership representation.

Hiring process

• Initial recruiter phone screen followed by video-based interviews with hiring teams.
• Communications only via hirify.global.com domain; no text or chat apps used.