Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a book of global enterprise customers to drive adoption and value realization of revenue operations software with an accent on stakeholder alignment and roadmap reviews. Focus on optimizing software use, mitigating churn risk, and identifying expansion opportunities within Fortune 200 accounts.

Location: Remote (France). Toulouse is the preferred location.

Company

hirify.global aligns commercial operations by unifying pricing, quoting, and contracting processes for over 10,000 customers worldwide, including a majority of the Fortune 100.

What you will do

• Manage a portfolio of complex global customers invested in revenue operations solutions.
• Perform adoption analysis and lead joint planning to increase product utilization.
• Conduct value realization activities, including customer stakeholder alignment and roadmap reviews.
• Drive customer advocacy by ensuring technical issues are resolved efficiently via internal partners.
• Mitigate risk and improve customer sentiment to ensure successful and growing renewals.
• Identify expansion opportunities to grow the account's footprint.

Requirements

• 3-5 years of experience in a Customer Success role managing large enterprise or strategic accounts.
• Native or C2 level proficiency in both English and French.
• Must be based in France.
• Strong technical background in revenue management and/or contract management software solutions.
• Proficiency in analyzing complex data sets to derive actionable insights.
• Proven experience in project management or consulting to drive customer change.

Nice to have

• Prior experience with CLM (Contract Lifecycle Management), CPQ (Configure Price Quote), or hirify.global products.
• Experience in Healthcare, Financial Services, or Technology sectors.
• Hands-on SaaS product certifications and a commitment to continuous learning.

Culture & Benefits

• Collaborative, passionate, and celebratory team environment.
• Opportunity to work with Fortune 200 global customers on high-impact solutions.
• Focus on individual and team development within a vibrant culture (The hirify.global Way).
• Inclusive and authentic workplace dedicated to diversity.
• Remote work flexibility within the French territory.