Key Account Manager (Medtech)

TL;DR

Key Account Manager (Medtech): Managing and growing high-volume accounts for cardiac health solutions with an accent on customer relationship maintenance and KPI achievement. Focus on driving account performance, improving workflow efficiencies, and collaborating with internal clinical and marketing teams.

Location: Remote (US). Must be based in the United States. Requires travel of 30% or higher depending on customer needs.

Salary: $83,000 - $108,000

Company

hirify.global is a leading digital healthcare company that combines wearable biosensors and cloud-based data analytics to detect, predict, and prevent cardiac disease.

What you will do

• Strategically partner with the Sales organization to ensure the success of customers and patients within the large account segment.
• Drive account performance by monitoring registration volume, device inventory management, and patient satisfaction.
• Act as the primary point of contact and escalation point for assigned high-volume accounts.
• Train customers on hirify.global service tools, including ZioSuite and MyZio.
• Liaison with internal stakeholders in billing, clinical operations, legal, finance, and customer care to optimize account performance.
• Conduct in-person account management initiatives and support Quarterly Business Review sessions.

Requirements

• At least 3 years of experience in sales, account management, or customer success supporting complex accounts.
• Proven work experience in healthcare, medical device, or biotechnology environments.
• Demonstrable ability to influence key stakeholders at the executive and C-level.
• Proficiency with Salesforce CRM and Microsoft Office.
• Willingness to travel 30% or more and attend regional/national internal meetings.
• Bachelor’s degree is highly preferred.

Nice to have

• Strong analytical skills with the ability to identify trends and present actionable information.
• Experience applying key performance measurements to drive commercial development.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance starting on the first day.
• Financial security with 401(k) company match and an Employee Stock Purchase Plan.
• Paid parental leave, paid holidays, and PTO.
• Health savings account (HSA) employer contributions and FSA plans.
• Emotional health support and legal/financial/identity theft assistance.
• Professional development via unlimited LinkedIn Learning classes.