Patient Service Representative Coordinator (Medtech)

TL;DR

Patient Service Representative Coordinator (Medtech): Coordinating PSR recruiting, training, and contract management for life-saving medical devices with an accent on relationship management and process improvement. Focus on developing training curricula, managing SharePoint knowledge bases, and optimizing patient fitting workflows.

Location: Must be based in the US (Hybrid in Pittsburgh, PA or Remote on the West Coast)

Salary: $23.90 - $35.80 per hour

Company

hirify.global provides innovative medical devices and software used worldwide to diagnose and treat serious cardiopulmonary and respiratory conditions.

What you will do

• Manage country-wide PSR recruiting, including contract additions, terminations, and vetting.
• Develop and deliver training materials, memos, and conduct comprehensive training sessions for PSRs.
• Drive quality improvement by tracking metric data and implementing process optimization initiatives.
• Maintain the SharePoint knowledge base for Customer Support and PSRC teams.
• Coordinate logistics for training classes, including travel arrangements and equipment delivery.
• Collaborate with internal departments including Marketing, Clinical, Finance, Engineering, and Legal.

Requirements

• Must be based in the United States.
• 2-3 years of customer service experience.
• Experience in developing, implementing, and delivering training curriculum.
• Proficiency in Microsoft Office Suite.
• Bachelor's or Associate's degree in Business, Nursing, or a related field preferred.

Nice to have

• Experience in SharePoint knowledge base management.
• Previous project management experience.

Culture & Benefits

• Commitment to improving patient outcomes and saving lives.
• Culture valuing innovation, self-motivation, and an entrepreneurial spirit.
• Comprehensive benefits plans provided.
• Opportunity to work in a fast-growing global company operating in over 140 countries.