Senior Technical Implementation & Accounts Manager (Clinical Operations)

TL;DR

Senior Technical Implementation & Accounts Manager (Clinical Operations): Own post-sale relationships for enterprise diagnostics clients, translating clinical requirements into platform configurations and driving adoption, performance optimization, and expansion. Focus on strategic account management, technical solutioning, and insights-driven continuous improvement in AI-powered health platforms.

Austin, TX (Hybrid)

Company

Digital health leader combining AI-powered biomarker intelligence with clinical operations to deliver personalized health insights for millions.

What you will do

• Own end-to-end post-sale relationships for diagnostics and enterprise clients as primary point of contact for performance, technical, and clinical needs.
• Lead discovery, strategy sessions, QBRs, and action plans to meet KPIs, resolve issues, and identify expansion opportunities.
• Translate client requirements into platform configurations, workflows, and integrations, overseeing timelines and change management.
• Develop and deliver reporting on funnel performance, clinical outcomes, and SLAs; analyze trends for optimizations.
• Synthesize feedback into product roadmaps and contribute to AI-supported workflows and standard procedures.

Requirements

• 5-8+ years in Technical Account Management, Customer Success, Enterprise Implementations, or Clinical Solutions/Operations in healthcare or health tech.
• Experience owning post-sale enterprise relationships, QBRs, renewals/expansion, and issue escalations.
• Strong knowledge of care delivery models, clinical workflows, and healthcare tech platforms (EMRs, labs, telehealth, HL7/API, FHIR).
• Ability to interpret data, present insights, and create client-facing materials.
• Excellent communication for clinical, operational, and technical audiences.
• Bachelor’s in science, healthcare, or engineering; advanced degree or clinical credential preferred.

Culture & Benefits

• Thrive in fast-paced, high-growth, mission-driven, cross-functional environment.
• Balance multiple accounts with high standards for quality and execution.
• Collaborate with Sales, Clinical, Product, Engineering, and Care teams.