Customer Solutions Director (Quantum Computing)

TL;DR

Customer Solutions Director (Quantum Computing): Oversee operational delivery and talent management for Americas team building quantum optimization solutions with an accent on project governance, customer success, and cross-functional leadership. Focus on driving high-performance team culture, optimizing resource utilization, and influencing product roadmap based on customer insights.

Location: Remote (United States)

Company

Leader in quantum computing systems, software, and services, supplying annealing and gate-model quantum computers accessible on-premises or via cloud.

What you will do

• Oversee execution, quality, governance, and outcomes of all regional projects, managing timelines, budgets, and escalations.
• Partner with sales on presales discovery, scoping, solutioning, and smooth transitions to delivery.
• Lead regional team of Engagement Managers, Solution Architects, Developers, and Technical Account Managers, handling hiring, performance, and career development.
• Maintain executive engagement with key customers and act as cross-functional interface with sales, R&D, and operations.
• Optimize staffing, processes, and best practices to align with revenue objectives.

Requirements

• Bachelor’s degree or higher in engineering, optimization, or similar technical field
• 12+ years of hands-on and people management experience in professional services/technology consulting for complex software implementations
• Experience leading technical teams in matrixed consulting organizations and scaling teams in startups
• Strong technical acumen to translate business problems to technical solutions
• Collaboration with sales including presales, executive presence for C-level engagement
• Excellent leadership, communication, stakeholder management; ability to manage multiple priorities
• Proven record of on-time, high-quality project delivery

Culture & Benefits

• High-performance, collaborative, customer-focused team culture with accountability and straight talk.
• Company ownership, competitive pay, equity, bonus, and comprehensive benefits reviewed in interviews.
• Diverse perspectives, career growth support, and empowerment through coaching.
• Ambitious goals, innovation focus, and commitment to quantum-driven advancements.