Partner Delivery Manager

TL;DR

Partner Delivery Manager (SaaS/FP&A): Supporting and scaling Vena’s partner ecosystem for successful implementations with an accent on technical guidance, performance optimization, and enablement. Focus on managing escalations, providing best-practice reviews, assessing capabilities, and driving partner maturity across portfolios.

Location: Canada - Remote (flexible: fully remote, hybrid, or full-time in Toronto office)

Salary: $123,800 - $177,963 CAD / year

Company

Headquartered in Toronto with global offices, hirify.global is a SaaS platform helping finance teams with Excel-based planning, trusted by over 1,800 organizations.

What you will do

• Act as trusted advisor to global partners, applying product knowledge and methodology to build implementation capabilities.
• Evaluate and optimize partner performance, create plans, manage escalations, and drive delivery excellence.
• Provide technical advisory, design reviews, configuration validation, and best-practice guidance as player/coach.
• Maintain views of partner performance, support scoping/SOW reviews, and assess capabilities with action plans.
• Collaborate across teams to resolve needs, deliver enablement sessions, and synthesize partner feedback for improvements.
• Lead process improvements and strategic initiatives; travel to client sites as required.

Requirements

• 3–5+ years in SaaS consulting, solution delivery, or FP&A/finance-tech implementations.
• Proven escalation management, complex issue resolution, and cross-functional collaboration.
• Strong understanding of Vena capabilities (modeling, workflow, reporting, integrations).
• Experience managing projects at program/portfolio level with solution design and methodologies.
• Excellent communication, coaching, relationship-building, prioritization, and organizational skills.

Nice to have

• Experience in partner ecosystem support, certification programs, or channel delivery enablement.
• Interest in AI and willingness to explore AI-driven solutions.

Culture & Benefits

• Competitive total rewards with stock options, retirement savings, 401k matching.
• Education subsidies, professional development, and learning opportunities.
• Health & dental plans, EAP, Headspace subscription, wellness sessions.
• Generous leave for vacation, wellness, parental, volunteering.
• Flexible work culture supporting remote, hybrid, or in-office based on role/location.
• AI-powered innovation culture encouraging exploration of AI best practices.