Partner Success Manager

TL;DR

Partner Success Manager (SaaS): Leveraging deep business and industry knowledge to help partners accelerate ROI with hirify.global platform with an accent on adoption, retention, and expansion. Focus on proposing solutions to business challenges, driving escalations, and creating scalable playbooks for partner interactions.

Location: US-Remote or hybrid depending on location; 30% travel may be required

Company

Industry-leading global software company with over 3,000 colleagues in North America, EMEA, and APAC, dedicated to the success of technology solution providers.

What you will do

• Support Sales, Marketing, and Support teams by researching, analyzing, and documenting partner needs with high attention to detail
• Ensure partners maximize value from hirify.global platform by utilizing licenses, identifying expansion opportunities, and collaborating with stakeholders for renewals
• Propose platform-based solutions to partner business problems and map features to their objectives
• Act as escalation point for timely resolutions and develop understanding of common partner challenges
• Travel to partner locations and events; create scalable playbooks and processes for partner interactions
• Facilitate cross-functional communication, prioritization, and visibility for requests

Requirements

• Bachelor’s degree in related field or equivalent business experience
• 5+ years of relevant experience; preferred SaaS industry experience
• Ability to manage large projects independently; recognized subject matter expert in industry standards
• Strong knowledge of IT Service Provider market, business processes, and technical acumen
• Ability to adapt to new technology/processes, grasp and explain concepts clearly

Culture & Benefits

• Inclusive, positive culture valuing unique contributions, discovery, debate, and diverse perspectives
• Remote or hybrid work depending on location
• Equal opportunity employer committed to diverse and inclusive workforce free from discrimination