Program Manager - AI Support Specialist (AI)

TL;DR

Program Manager - AI Support Specialist (AI): Delivering value and ensuring success of interactions with partners with an accent on excellent customer experience for end-customers and business partners. Focus on partnering with service delivery teams, managing AI support projects, and improving customer support processes.

Location: US-Remote. Onsite/Hybrid/Remote depending on location; 0-10% travel may be required.

Company

Industry-leading global software company with over 3,000 colleagues in North America, EMEA, and APAC, helping 45,000+ partners manage businesses, automate service delivery, and deliver customer experiences.

What you will do

• Partner with service delivery teams to create excellent customer experiences for end-customers and business partners.
• Ensure success of partner interactions and ever-improving customer support.
• Manage projects and processes independently with limited supervision.
• Adapt to new technologies and processes based on business and partner requirements.
• Prioritize and manage multiple tasks in a fast-paced environment.

Requirements

• 5+ years in IT infrastructure management, with recent experience in AI support and engineering.
• Relevant certifications such as AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, or Google Professional Cloud Architect; AI-related certifications a plus.
• Expertise in cloud platforms (AWS, Azure, Google Cloud) and AI technologies; familiarity with machine learning frameworks and tools.
• Bachelor’s degree in related field or equivalent business experience; 3+ years of relevant experience.
• Strong communication skills, organizational skills, and ability to remain calm under pressure.

Culture & Benefits

• Inclusive, positive culture valuing unique contributions, perspectives, and skills.
• Community-driven environment encouraging discovery, debate, and recognition of key moments.
• Equal opportunity employer providing workplace free from discrimination.
• Reasonable accommodations for disabilities in application, hiring, and employment.