Support Analyst (AI)

TL;DR

Support Analyst (AI): Diagnosing and resolving complex technical issues for an AI-native CRM platform with an accent on technical case analysis and system configuration. Focus on implementing business logic, identifying product bugs, and collaborating with development teams to improve product stability.

Location: Remote-first hybrid; encouraged to visit one of the company's five global hubs, including the Warsaw city center office

Company

Global vendor of an AI-native platform for workflow and CRM automation using no-code tools.

What you will do

• Analyze and resolve complex technical and functional user cases within the hirify.global product line.
• Implement technical tasks, including building business processes, configuring integrations, and adjusting system behavior.
• Identify product issues and collaborate with development teams by submitting detailed bug reports.
• Communicate with users via phone and email, conducting remote sessions for issue investigation.
• Create and maintain knowledge base articles and technical troubleshooting guides.
• Analyze recurring issues and customer feedback to identify root causes and suggest product improvements.

Requirements

• Experience in technical or customer support roles with strong HelpDesk/ServiceDesk knowledge.
• Proficiency in SQL and a comprehensive understanding of relational database concepts.
• Foundational knowledge of programming, OOP principles, PC architecture, and computer networks.
• Strong analytical skills to identify root causes and propose effective solutions.
• English proficiency at B2 level or higher.
• Ability to manage multiple priorities and work collaboratively with cross-functional technical teams.

Culture & Benefits

• Remote-first hybrid work model with access to five global hubs for collaboration.
• Comprehensive health support with multiple medical insurance options.
• Paid leave for sickness and significant life events.
• Competitive compensation package for all team members.
• Vibrant corporate life including online/offline events, sports competitions, and art masterclasses.