Customer Success Partner I

TL;DR

Customer Success Partner I (Healthcare Vertical): Manage end-to-end customer account lifecycle for top strategic background screening accounts with an accent on revenue growth, retention, and program alignment. Focus on building multi-level relationships, conducting business reviews, and expanding services through consultative selling.

Location: Philippines Remote. Exclusively open to internal applicants.

Company

Global leader in background screening services supporting workforce compliance.

What you will do

• Implement and manage customer background screening programs aligned with organizational goals
• Structure long-term contracts to renew and grow revenue
• Develop strategic relationships with key decision makers for retention and expansion
• Create account plans to drive revenue growth and customer satisfaction
• Liaise between clients, internal teams, and partners using Salesforce
• Conduct regular business reviews to mitigate risks and enhance programs

Requirements

• Bachelor's degree or equivalent experience
• 2+ years in client-facing role (preferred)
• Sales, consultative selling, and negotiation skills
• Analytical skills for risk assessment and performance analysis
• Excellent oral and written communication
• Expert in Microsoft Office (Excel, PowerPoint); Intermediate Salesforce
• Comfort with technology and production systems

Nice to have

• Sales management experience
• Team management experience

Culture & Benefits

• Equal opportunity employer committed to diversity and inclusion
• Team and independent work environment
• Focus on superior client experience and win-win solutions