Customer Success Lead (PHILIPPINES Remote)

TL;DR

Customer Success Lead (Mid-Market): Lead and enable the Client Success Partner team managing $15M–$20M in annual revenue with an accent on performance management, strategic account planning, and revenue retention/growth. Focus on coaching CSPs, resolving escalations, driving upsell/cross-sell opportunities, and collaborating cross-functionally for process improvements.

Philippines Remote

Company

Global leader in background screening and client solutions.

What you will do

• Lead Mid-Market CSP team of 7-10, balancing personal account management with coaching and development.
• Oversee onboarding, performance evaluation, and skill alignment for CSPs.
• Manage revenue pipeline, contract renewals, and compliance for assigned clients.
• Build strategic account plans, conduct business reviews, and drive upsell/cross-sell opportunities.
• Resolve escalations, implement process improvements, and partner with senior leadership.
• Collaborate cross-functionally to optimize customer screening programs and secure long-term contracts.

Requirements

• 4+ years in client success, account management, or leadership roles
• Exceptional organizational, prioritization, and analytical skills
• Demonstrated project management experience with multi-team deliverables
• Strong business judgment, communication, and professional writing skills
• High proficiency with Excel, Salesforce, and PowerPoint
• Ability to manage time-sensitive work under pressure

Culture & Benefits

• Equal opportunity employer committed to diversity and inclusion
• Support for qualified individuals regardless of background
• Open to internal applicants