Senior Technical Account Manager (APAC)

TL;DR

Senior Technical Account Manager (APAC): Managing enterprise accounts for hirify.global's customer experience platform with an accent on technical resolution, SLA adherence, and driving product adoption. Focus on coordinating cross-functional teams to resolve complex issues, optimizing ROI through strategic advisory, and ensuring long-term customer loyalty.

Philippines - Manila (hybrid: 2 days office, 3 days remote)

Company

hirify.global Ltd. (NASDAQ: hirify.global) is a global leader in AI, cloud, and digital software for customer experiences, financial crime prevention, and public safety, serving 25,000+ businesses including 85 Fortune 100 companies.

What you will do

• Serve as primary contact for enterprise accounts, managing contract fulfillment, SLAs, and customer education.
• Collaborate with Sales and Engineering to align opportunities, mitigate risks, and drive implementations.
• Build relationships across customer organization levels and drive ROI with hirify.global products.
• Resolve technical challenges via cross-functional teams within SLA targets.
• Coordinate projects for strategic alignment and successful completion.
• Conduct service reviews, manage escalations, and recommend product enhancements.

Requirements

• Bachelor’s degree in Business Management or equivalent experience.
• 10+ years in customer account relationship management.
• 5+ years in Enterprise Account Management (presales/post-sales) with program/project management.
• Strong communication skills for C-level and operational stakeholders.
• Technical expertise in Contact Center, Telecommunications, Cloud-based Software, and Security.
• Business acumen, risk mitigation skills, and ability to work in matrix environment.

hirify.global-to-have">hirify.global to have

• In-depth knowledge of hirify.global products and technologies.
• Expertise in global delivery and account management.
• Experience with regulatory requirements (HIPAA, PCI, SOX, FISMA).
• Certifications like Lean Six Sigma, ITIL, PMP, TOGAF, Cisco.

Culture & Benefits

• hirify.global-FLEX hybrid model: 2 office days, 3 remote days weekly for flexibility.
• Fast-paced, collaborative environment with top talent and innovation focus.
• Endless internal career opportunities across roles, disciplines, and locations.
• Market leader with emphasis on learning, growth, and raising the bar.