Customer Success Director, Technology Vertical (US Remote)

TL;DR

Customer Success Director (Technology Vertical): Grow revenue in strategic enterprise Technology accounts through sales of background screening products and solutions with an accent on strategic account planning, cross-functional resource deployment, and competitive analysis. Focus on identifying upsell opportunities, delivering quarterly business reviews, and maintaining service levels via client coordination.

Location: 100% remote, must be located in the United States, up to 20% travel required.

Salary: $90-110K base annually

Company

Leading global provider of mission-critical background screening solutions serving Fortune 100 and Global 500 brands, currently undergoing technology transformation.

What you will do

• Develop strategic account plans tracking revenue trends, upsell opportunities, and competitive threats to meet quarterly/annual revenue goals.
• Identify additional FA products/solutions and required cross-functional resources to maximize penetration in named accounts.
• Prepare and deliver quarterly/annual client business reviews, document action plans, and analyze trends for program improvements.
• Manage customer relationships at all levels, coordinate with operations/technology for service levels, and intervene on issues.
• Handle contractual documentation including MSAs, renewals, RFPs, and host regular client calls.

Requirements

• Bachelor's Degree or equivalent; MBA preferred.
• 5+ years in sales account management for complex solutions in strategic national/global accounts with C-level relationships.
• Proficiency in MS Office (Word, PowerPoint, Excel); familiarity with Salesforce, Looker Analytics, PowerBI helpful.
• Strong communication, multitasking, analytical, and problem-solving skills.
• Must be located in the United States with ability to travel up to 20% including overnights.

Nice to have

• Work experience in professional account management and sales environments.
• Demonstrated networking and ability to navigate large organizations.

Culture & Benefits

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, supplementary benefits, 401k with employer match, ESPP.
• Competitive PTO, 9 paid company holidays.
• Access to tech/growth opportunities and supportive leadership.
• Inclusive workforce emphasizing respect, integrity, and diverse voices.