Customer Success Director, Strategic Accounts

TL;DR

Customer Success Director, Strategic Accounts: Grow revenue in enterprise-level strategic accounts through sales of background screening products and solutions with an accent on strategic account planning, upsell opportunities, and cross-functional resource deployment. Focus on analyzing trends, delivering client business reviews, and maintaining service levels via coordination with operations and technology.

Location: 100% remote, must be located in the United States, up to 25% travel required.

Salary: $100-125K base annually.

Company

Leading provider of mission-critical background screening solutions to Fortune 100 and Global 500 brands undergoing technology transformation.

What you will do

• Develop strategic account plans tracking revenue trends, upsell opportunities, and competitive threats to meet quarterly/annual objectives.
• Identify additional products/solutions and required cross-functional resources to penetrate accounts.
• Prepare and deliver quarterly/annual client business reviews and manage action/project plans.
• Analyze trends, recommend program changes, and resolve issues to ensure customer satisfaction.
• Maintain knowledge of customer programs, pricing, and configurations while seeking best practices.
• Build relationships at all levels, manage contracts (MSAs, SLAs, renewals), and host client calls.

Requirements

• Must be located in the United States with up to 25% travel including overnight.
• Bachelor's Degree or equivalent (MBA preferred); 8+ years in sales account management for strategic national/global accounts with C-level relationships.
• Proficiency in MS Office (Word, PowerPoint, Excel); familiarity with Salesforce, Lookr Analytics, PowerBI.
• Strong communication, multi-tasking, organizational, analytical, and problem-solving skills.
• Experience navigating large organizations and building internal partnerships.

Culture & Benefits

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, supplementary benefits, 401k with employer match, ESPP.
• Competitive PTO, 9 paid company holidays.
• Access to tech/growth opportunities and supportive leadership.
• Values: Honesty, respect, client-first, innovation, team collaboration.