Customer Success Director, Staffing Vertical

TL;DR

Customer Success Director (Staffing Vertical): Manage enterprise-level accounts in the staffing industry to grow revenue through sales of background screening products and solutions with an accent on strategic account planning, cross-functional coordination, and competitive analysis. Focus on developing upsell opportunities, delivering client business reviews, and ensuring service levels while maintaining base revenue.

Location: 100% remote, must be located in the United States with up to 20% travel.

Salary: $90-110K base annually

Company

Leading provider of mission-critical background screening solutions to Fortune 100 and Global 500 brands.

What you will do

• Develop strategic account plans, track revenue trends, upsell opportunities, and competitive threats to meet quarterly/annual objectives.
• Identify additional products/solutions and required cross-functional resources to maximize revenue.
• Prepare and deliver client business reviews, manage action plans, and analyze trends for program improvements.
• Maintain knowledge of customer programs, pricing, and competitors to articulate FA advantages.
• Manage contractual documentation, renewals, RFPs, and host client calls.
• Build relationships at all levels, partner with internal teams, and ensure customer satisfaction.

Requirements

• Must be located in the United States with up to 20% travel including overnight.
• Bachelor's Degree or equivalent (MBA preferred).
• 7+ years in sales account management for strategic national/global accounts with C-level relationships.
• Proficiency with MS Office (Word, PowerPoint, Excel).
• Strong communication, multitasking, organizational, analytical, and problem-solving skills.
• Ability to navigate large organizations and build internal partnerships.

Nice to have

• Familiarity with Staffing, BPO, or RPO industries.
• Experience with reporting tools like Looker Analytics or PowerBI.
• Salesforce familiarity.

Culture & Benefits

• Work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefits.
• 401k with employer match and Employee Stock Purchase Plan (ESPP).
• Competitive and flexible PTO plus 9 paid company holidays.
• Access to tech/growth opportunities and supportive leadership.
• Values: Honesty, respect, client-first, innovation, and team collaboration.