Solutions Engineer (AWS)

TL;DR

Solutions Engineer (AWS): Developing technical solutions and architecture for the AWS Contact Center practice with an accent on pre-sales support and go-to-market initiatives. Focus on designing technical architectures, creating Statements of Work (SOWs), and building reusable assets for delivery teams.

Location: Remote (Philippines). Must be willing to work within US-based time zones.

Company

hirify.global pioneers engagement and growth solutions that fuel exceptional customer experience (CX) for their clients.

What you will do

• Develop technical solutions and architecture diagrams for customer proposals and RFP responses.
• Create Statements of Work (SOWs) that translate business requirements into actionable technical delivery plans.
• Support RFP/RFI responses with technical content, solution narratives, and validation.
• Produce technical documentation, solution guides, and best practice content.
• Create go-to-market collateral, including solution briefs, technical white papers, and presentation materials.
• Collaborate with Solutions Architects to refine and validate solution designs.

Requirements

• 5+ years of experience in technical pre-sales, solutions engineering, or contact center consulting.
• Hands-on experience with Amazon Connect and AWS services (Lambda, Lex, S3, DynamoDB, CloudFormation/CDK).
• Experience with contact center platforms such as Genesys, Avaya, Cisco, or Five9.
• Proven ability to create technical architecture diagrams using tools like Lucidchart or draw.io.
• Strong technical writing skills for developing SOWs and technical proposals.
• Must be based in the Philippines and work within US-based time zones.

Nice to have

• AWS Certifications (Solutions Architect, Developer, or specialty certifications).
• Experience with CTI integrations (Salesforce, ServiceNow, Microsoft Dynamics).
• Familiarity with IaC tools like Terraform, CloudFormation, or CDK.
• Knowledge of AI/ML services for contact centers (Lex, Bedrock, Transcribe, Comprehend).

Culture & Benefits

• 100% remote work opportunity.
• Awarded Great Place To Work 2024-2025 certification.
• Commitment to a diverse and inclusive workforce.
• Equal opportunity employment.