Amazon Connect Architect (AWS)

TL;DR

Amazon Connect Architect (AWS): Designing and optimizing scalable, secure digital contact center solutions with an accent on GenAI integration and real-time data workflows. Focus on building custom agent experiences, implementing LLMs via Amazon Bedrock, and leading cross-functional teams to deliver complex cloud-native architectures.

Location: Remote (Global)

Company

hirify.global is a global IT services and consulting firm that supports digital transformation for large enterprises through a culture of relentless performance and sustainable business practices.

What you will do

• Architect end-to-end AWS-based solutions for digital contact centers.
• Build custom chat widgets and agent desktops using Lambda and API Gateway.
• Implement GenAI solutions using Amazon Bedrock, SageMaker, and LLMs.
• Integrate Amazon Connect with third-party CRMs and enterprise systems.
• Design event-driven, scalable cloud architectures following AWS Well-Architected principles.
• Lead cross-functional engineering and DevOps teams to deliver complex solutions.

Requirements

• 8+ years of experience in AWS architecture and cloud solution development.
• Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, and DynamoDB.
• Proven experience with GenAI technologies and LLM implementation.
• Strong understanding of IAM, cloud infrastructure, monitoring, and security practices.
• Hands-on experience with CRM integrations and real-time event streaming.
• Strong communication, leadership, and problem-solving skills.

Nice to have

• AWS Certified Solutions Architect – Professional certification.
• Experience with regulated industries such as Finance or Healthcare.
• Familiarity with AI/ML services like Kendra, Q in Connect, or Agent Core.

Culture & Benefits

• Work from anywhere culture with high flexibility.
• Comprehensive compensation package including health insurance.
• Professional development opportunities including certifications and mentorship.
• Inclusive multicultural environment with regular team-building events.
• Commitment to social sustainability and community empowerment.