Amazon Connect & GenAI Solutions Architect (AWS)

TL;DR

Amazon Connect & GenAI Solutions Architect (AWS): Designing and optimizing scalable digital contact center solutions with an accent on Amazon Connect and GenAI integration. Focus on building custom chat widgets, implementing LLMs via Amazon Bedrock, and architecting event-driven cloud systems.

Location: Must be based in the United States or Canada (Remote)

Company

hirify.global is a global IT services and consulting company that supports digital transformation for some of the world's largest enterprises.

What you will do

• Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers.
• Build custom chat widgets and agent desktops using Lambda, API Gateway, and modern front-end frameworks.
• Implement GenAI solutions using Amazon Bedrock, SageMaker, and other LLMs.
• Integrate conversational intelligence and third-party CRMs into customer and agent workflows.
• Configure and manage IAM, VPCs, CloudWatch monitoring, logging, and security controls.
• Lead cross-functional engineering, DevOps, and product teams to deliver complex solutions.

Requirements

• 8+ years of experience in AWS architecture and cloud solution development.
• Deep expertise with Amazon Connect, Lambda, API Gateway, Lex, Bedrock, DynamoDB, S3, and CloudWatch.
• Proven experience with GenAI technologies (AWS-native and open-source models).
• Strong understanding of IAM, cloud infrastructure, monitoring, and security practices.
• Experience building custom chat widgets and real-time event streaming/CRM integrations.
• Must be based in the United States or Canada.

Nice to have

• AWS Certified Solutions Architect – Professional.
• Experience with regulated industries such as HIPAA, GDPR, Finance, or Healthcare.
• Familiarity with AI/ML services like SageMaker, Kendra, Q in Connect, Agent Core, or Strands.
• Experience applying LLMs or SLMs specifically in customer service use cases.

Culture & Benefits

• Remote-first "Work From Anywhere" culture.
• Comprehensive compensation package including health insurance.
• Availability of a relocation program.
• Professional development through certification programs, mentorship, and talent investment.
• Inclusive, multicultural environment with regular team-building and social events.