Associate Customer Experience Specialist (Customer Support)

TL;DR

Associate Customer Experience Specialist (Customer Support): Providing high-quality support to clients and candidates across voice, chat, and email channels with an accent on efficient issue resolution and multi-application management. Focus on handling high-volume interactions, professional de-escalation, and accurate real-time documentation.

Location: Remote (Philippines) with once or twice monthly on-site work

Company

hirify.global is a global leader in removing barriers and providing background screening services to support workforce demographics.

What you will do

• Manage incoming customer interactions across chat, voice, and email channels.
• Resolve diverse customer inquiries and troubleshoot technical issues using a tailored, non-scripted approach.
• Navigate multiple business applications and CRM systems simultaneously to retrieve data and resolve cases in real-time.
• Document all interactions accurately in company systems immediately upon contact closure.
• Collaborate with internal teams via email and CRM notes to ensure timely issue resolution.
• Contribute to the company knowledge base and participate in continuous training sessions.

Requirements

• Must be based in the Philippines.
• Open to working night shifts.
• Valid NBI clearance is required.
• High School/SHS Graduate.
• Two years of experience in customer-facing or knowledge delivery roles preferred.
• Internet speed: minimum 120Mbps download and 10Mbps upload, with computer hard-wired to a router.

Culture & Benefits

• Company-provided hardware and equipment.
• Continuous learning through online courses and virtual training sessions.
• People-first company culture that values employee voice and growth.
• Professional environment focused on quality assurance and performance development.