Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Driving adoption and expansion of identity security solutions for enterprise customers in Japan with an accent on strategic success planning and churn mitigation. Focus on building executive relationships, analyzing industry trends, and collaborating cross-functionally to maximize customer value.

Location: Tokyo, Japan (Hybrid)

Company

hirify.global builds trusted, neutral infrastructure to secure identities for organizations embracing the AI era.

What you will do

• Develop strategic roadmaps and success plans to accelerate customer adoption and growth.
• Manage a book of business, identifying expansion opportunities and mitigating churn risks.
• Build and maintain strong relationships with key executive decision-makers and map organization hierarchies.
• Conduct industry research to provide thought leadership and drive customer innovation.
• Collaborate with Sales, Product, Support, and Engineering teams to solve customer problems efficiently.
• Maintain deep product knowledge and achieve minimum certification levels to provide expert guidance.

Requirements

• Experience in customer success management, ideally driving adoption of a technical platform.
• Proven success navigating enterprise environments and building trusted relationships at all levels.
• Ability to drive product expansion using consulting-style discovery and questioning.
• Strong oral, written, and presentation skills.
• Ability to organize, prioritize, and meet deadlines in a fast-paced environment.
• Must be based in Tokyo, Japan for a hybrid work arrangement.

Culture & Benefits

• Immersive in-person onboarding experience to accelerate impact and connection.
• Comprehensive support for employee well-being and social impact initiatives.
• Access to a global community spanning over 20 offices worldwide.
• Strong focus on developing talent and fostering professional connections.