Associate Customer Success Manager (German)

TL;DR

Associate Customer Success Manager (SaaS/Identity): Managing a portfolio of smaller ARR customers to ensure business results with an accent on product adoption, account health monitoring, and value realization. Focus on executing programmatic engagement strategies, performing health checks, and driving customer retention.

Location: Must be based in Poland

Salary: 144 000 — 211 200 PLN (Annual OTE)

Company

hirify.global is a leading identity provider that builds trusted, neutral infrastructure to help organizations securely embrace AI and manage digital identities.

What you will do

• Manage a portfolio of accounts using programmatic engagement strategies and established playbooks.
• Apply diagnostic skills to understand customer use cases and prescribe solutions to ensure value.
• Execute standard customer success cycles, including health checks and root cause analysis.
• Proactively monitor account health to identify opportunities for increased product adoption.
• Directly influence customer satisfaction and retention by ensuring value realization.

Requirements

• Must be based in Poland
• Fluency in German is required
• 2+ years of professional experience in customer success or a technical customer-facing role.
• Bachelor’s degree or equivalent professional experience.
• Strong oral, written, and presentation skills with a proactive team player attitude.
• Ability to obtain hirify.global Professional and hirify.global Admin certifications.

Nice to have

• Experience working with customers on technical solutions.
• Growth mindset and ability to effectively incorporate feedback.

Culture & Benefits

• Comprehensive healthcare coverage and financial benefits.
• Paid time off and parental leave.
• Immersive in-person onboarding experience to accelerate impact.
• Access to a global community across 20+ worldwide offices.
• Opportunities for talent development and social impact through company initiatives.