Customer Success - Strategic - Western Europe (AI SaaS)

TL;DR

Customer Success Strategic (Western Europe, AI SaaS): Drive strategic account management and multi-product adoption for enterprise clients using AI voice, agents, and creative platforms with an accent on aligning customer objectives with product strategy. Focus on accelerating value realization, owning renewals and expansions, and shaping scalable CS processes.

Location: Remote, France; deep experience in DACH market required

Company

AI research and product company with human-like voice models, serving millions of users and enterprises like Deutsche Telekom and Meta.

What you will do

• Build and manage relationships with 20-30 enterprise clients, aligning objectives with product strategy.
• Lead onboarding, adoption, and value realization across ElevenAgents, ElevenCreative, and ElevenAPI.
• Analyze usage to drive multi-product adoption and integration.
• Own renewals, expansions, NRR, GRR, and contribute to growth targets.
• Partner with leadership and cross-functional teams to refine processes and best practices.
• Champion customer voice to influence roadmap and ensure partnership success.

Requirements

• 7-10 years in Customer Success, Account Management, or Strategic Partnerships in fast-paced SaaS
• Proven success with technical/mission-critical products, ideally AI
• Deep experience with strategic accounts in DACH market
• Strong commercial acumen, exceeding renewal/expansion goals
• Builder mindset for scalable systems and operational excellence
• Exceptional communication, relationship management, and problem-solving
• Fluency in English and German

Culture & Benefits

• High-velocity environment with rapid experimentation, autonomous teams, and minimal bureaucracy.
• Impact-focused, no job titles; AI-first across all functions.
• Professional development stipend, social travel stipend, annual company offsite.
• Co-working stipend if not near hubs; global team prioritizing talent over location.