Customer Success - Central Eastern Europe (AI)

TL;DR

Customer Success Manager (AI): Driving adoption and commercial growth for enterprise customers in Central Eastern Europe with an accent on multi-product adoption of AI voice models and agents. Focus on identifying expansion opportunities, managing renewals, and solving technical integration challenges via APIs and SDKs.

Location: Remote (Central Eastern Europe). Fluent in Polish and English required.

Company

hirify.global is an AI research and product company specializing in human-like AI voice models and agents.

What you will do

• Partner with enterprise customers in CEE to deploy use cases across speech models, creative tools, and AI Agents.
• Administer onboarding and enablement, advising on best practices for web, mobile, and backend deployments.
• Analyze usage and performance signals to identify friction points and unblock platform adoption.
• Own commercial outcomes including Net Revenue Retention (NRR) and New Product Expansion.
• Drive renewals and upsells by identifying expansion opportunities within assigned accounts.
• Collaborate with Sales, Engineering, and CS leadership to convert technical success into revenue growth.

Requirements

• 7+ years of experience in Customer Success or Account Management for B2B SaaS, Dev Tools, or AI/ML products.
• Proven track record of owning revenue quotas, managing renewals, and closing cross-sell opportunities.
• Deep understanding of the CEE market landscape and cultural nuances.
• Hands-on experience building and deploying AI agents.
• Technical proficiency with API integrations and navigating SDKs.
• Fluency in Polish and English is mandatory.

Culture & Benefits

• Annual discretionary stipend for professional development (L&D).
• Annual discretionary stipend for social travel to meet colleagues.
• Annual all-company offsites in international locations.
• Monthly co-working stipend for those not near main hubs.
• High-velocity, AI-first culture with minimal bureaucracy and high autonomy.