Project Manager (Customer Experience)

TL;DR

Project Manager (Customer Experience): Planning and driving execution of cross-functional programs to support complex business and operational goals with an accent on translating ambiguous inputs into structured plans and executive-ready materials. Focus on managing program dependencies, analyzing operational friction, and facilitating stakeholder alignment across multiple workstreams.

Location: Remote (Must be based in the United States)

Salary: $125,000 – $135,000 USD per annum

Company

A technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create new revenue streams and business lines.

What you will do

• Develop and manage comprehensive program plans defining scope, objectives, timelines, and success criteria.
• Identify and mitigate cross-program dependencies and risks in partnership with stakeholders.
• Document and evaluate end-to-end workflows to uncover gaps, inefficiencies, and customer risks.
• Create executive-ready presentations, briefs, and reports that synthesize complex information into actionable insights.
• Facilitate cross-functional sessions and decision forums to drive accountability and alignment.
• Support portfolio-level coordination, including resource planning and financial tracking across programs.

Requirements

• Bachelor’s degree in business administration, operations, or a related field.
• 5–7 years of experience in program management, operations, or business planning.
• Must be based in the USA (implied by US-specific benefits and regional presence).
• Strong verbal and written communication skills for producing executive-level documentation.
• Proven ability to influence outcomes and manage stakeholders without direct authority.
• Proficiency with PowerPoint, Word, Excel, and MS Teams.

Nice to have

• PMI or PMP certification.
• Experience supporting portfolio-level program management in multi-initiative environments.
• Exposure to change management, program launches, or large-scale initiatives.
• Experience supporting senior leadership with decision-making materials and reporting.

Culture & Benefits

• Comprehensive health coverage: medical, dental, and vision.
• 401k program and Flexible Spending Account (FSA).
• Competitive PTO offerings and Parental Leave.
• Strong emphasis on professional growth and development opportunities.
• Collaborative environment focused on solving complicated problems.